Refund Policy | Dr.AlignNavi Billing

1. General policy

This policy applies to paid Dr.AlignNavi subscriptions and single-case purchases made through this billing platform.
Refunds are reviewed based on payment type, service usage, technical issue records, duplicate charge status, and applicable law.
Mandatory refund, withdrawal, or consumer protection rights under applicable law take precedence over this policy.

2. Refund request window

Initial subscription purchases should be requested within 14 days of payment for review.
Renewal charges should be requested within 7 days of the renewal payment date for review.
Single-case purchases should be requested before the purchased case has been substantially used, processed, or reviewed.
Duplicate charges, billing errors, or unauthorized payment concerns should be reported as soon as they are discovered.

3. Cases generally eligible for refund review

Duplicate charge or clear billing error.
Payment made for the wrong plan and reported promptly before substantial use.
Technical issue on our side that prevents normal access to the purchased core service and cannot be reasonably resolved.
Other cases where we reasonably determine that a refund is appropriate.

4. Cases that may be limited or declined

Substantial use of the purchased period or single-case simulation before the refund request.
Failure to cancel a subscription before the next billing date when renewal terms were available before purchase.
Fraud, abuse, account sharing, unauthorized access, chargeback misuse, or violation of the Terms of Service.
Custom work, integration, data migration, or separately agreed services unless the separate agreement states otherwise.

5. How to request a refund

Send your order number, payment date, billing email, plan name, and refund reason to contact@innodtech.co.kr. We may request additional information to verify the payment and account authority.

6. Refund method and processing time

Approved refunds are generally returned to the original payment method through Paddle or the relevant payment network.
After approval, the time for funds to appear may vary depending on the card issuer, bank, PayPal, or other payment provider.
If a subscription is canceled without refund approval, future renewal charges stop according to the cancellation timing, but past paid periods are not automatically refunded.

7. Business information

Company: 이노디테크 주식회사 (Innodtech)
CEO: 주보훈
Business registration no.: 306-81-37665
Registered office: 광주 북구 첨단과기로 123, 기업지원센터 A동 312호(오룡동, 광주과학기술원)
Room 312, Building A, Business Support Center, 123 Cheomdangwagi-ro, Buk-gu, Gwangju, Republic of Korea
Research office: 서울특별시 강남구 강남대로 94길 27-11 투명교정센터 3층
3F, Transparent Orthodontic Center, 27-11 Gangnam-daero 94-gil, Gangnam-gu, Seoul, 06130, Republic of Korea
Contact: contact@innodtech.co.kr / 02.501.2801