Refund Policy

1. General policy

• This policy applies to paid Dr.AlignNavi subscriptions and single-case purchases made through this billing platform.
• Refunds are reviewed based on payment type, service usage, technical issue records, duplicate charge status, and applicable law.
• Mandatory refund, withdrawal, or consumer protection rights under applicable law take precedence over this policy.

2. Refund request window

• Initial subscription purchases should be requested within 14 days of payment for review.
• Renewal charges should be requested within 7 days of the renewal payment date for review.
• Single-case purchases should be requested before the purchased case has been substantially used, processed, or reviewed.
• Duplicate charges, billing errors, or unauthorized payment concerns should be reported as soon as they are discovered.

3. Cases generally eligible for refund review

• Duplicate charge or clear billing error.
• Payment made for the wrong plan and reported promptly before substantial use.
• Technical issue on our side that prevents normal access to the purchased core service and cannot be reasonably resolved.
• Other cases where we reasonably determine that a refund is appropriate.

4. Cases that may be limited or declined

• Substantial use of the purchased period or single 3D CAD case before the refund request.
• Failure to cancel a subscription before the next billing date when renewal terms were available before purchase.
• Fraud, abuse, account sharing, unauthorized access, chargeback misuse, or violation of the Terms of Service.
• Custom work, integration, data migration, or separately agreed services unless the separate agreement states otherwise.

5. How to request a refund

Send your order number, payment date, billing email, plan name, and refund reason to contact@innodtech.co.kr. We may request additional information to verify the payment and account authority.

6. Refund method and processing time

• Approved refunds are generally returned to the original payment method through PayPal and the relevant payment network.
• After approval, the time for funds to appear may vary depending on the card issuer, bank, PayPal, or other payment provider.
• If a subscription is canceled without refund approval, future renewal charges stop according to the cancellation timing, but past paid periods are not automatically refunded.

7. Business information

Company

이노디테크 주식회사 (Innodtech)

CEO

주보훈

Business registration no.

177-85-01214

Business address

서울특별시 강남구 강남대로94길 27-11, 301호(역삼동, 상경빌딩)
Room 301, 27-11 Gangnam-daero 94-gil, Gangnam-gu, Seoul, Republic of Korea

Registered head office

전남광주통합특별시 북구 삼소로 77, 513호(오룡동, 실증창업동)
Room 513, 77 Samso-ro, Buk-gu, Gwangju, Republic of Korea

Contact

contact@innodtech.co.kr / 02.501.2801